A skilled Support Coordinator can make a world of difference.
Since 2015, DSC has trained over 3,000 Support Coordinators around Australia. Our training is interactive and practical, packed full of the stories, insights and policy detail you need to offer best practice support coordination.
Registrations for 2020 dates now open
9:30am to 3:30pm
Put your name down on our waitlist to be notified of last minute cancellations and new dates!
LAUnCESTON - 2020
Venue - TBC
MELBOURNE - 2020
Venue - TBC
ADELAIDE - 2020
Venue - TBC
SYDNEY - 2020
Venue - TBC
DARWIN - 2020
Venue - TBC
brisbane - 2020
Venue - TBC
Click subheadings to read more.
DAY 1: 9:30am - 3:30pm
This module goes explores the scope of the Support Coordination role, including:
• Support Coordinator tasks and roles
• Actively designing your practice with Participants
• Setting expectations and boundaries
• How Support Coordination differs from Case Management & Advocacy
• Understand who is likely to be funded for Support Coordination
This module is about supporting Support Coordinators to feel ultra-confident with using the Price Guide as a tool, with a focus on:
• The flexibility of each support category
• How funds management options impact flexibility
• Interpreting line item definitions
• Understanding line item codes and how they can help your work
• Low Cost Assistive Technology
• "Secret" and not so secret line items you might not know about
This short and sharp module clarifies how the NDIA fund transport for Participants and how Participants are able to use their funds flexibly on transport.
This module explores how Support Coordinators can effectively work with people who may be supported to make decisions by others in their lives, including:
• Maximising choice and control for individuals
• Supported decision making principles
• Understanding the role of Nominees, Guardians and informal supports
• Working with families who may want something different to the individual
Great Support Coordinators have a really solid understanding of the policy and principle foundations of the NDIS. In an environment where there is so much misinformation and things change so rapidly, being familiar with the source material is critical. This module breaks down policy to make it accessible for Support Coordinators, including:
• Reasonable & Necessary criteria
• Operational Guidelines
• Provider toolkit
• Sources of key NDIS intelligence and information
It is simply impossible for a Support Coordinator to be specialists in all the different facets of NDIS policy. This module introduces Support Coordinators to the opportunities available to them to specialise in supporting specific groups of NDIS Participants.
DAY 2: 9:30am - 3:30pm
This module explores plan reviews and internal reviews. It includes:
• Supporting a participant to prepare for their plan review
• Supporting a participant to negotiate with the NDIA or LAC planner
• Internal Reviews
• External Reviews
• Advanced understanding of Reasonable & Necessary
This module is an exercise where attendees brainstorm all the possible supports (informal, mainstream, community and funded) that a person might be able to access to reach specific goals and to specifically find the corresponding line items. This is a fabulous exercise to get people used to thinking creatively within the limitations of NDIS plans.
This module how Support Coordinators may support people to connect with providers, including:
• The difference between a service agreement and a service booking
• Non compliant terms to look out for in service agreements
• Who should sign a service agreement?
• Supporting individuals to engage in service agreements
This module explores the Support Coordinator’s role in supporting Participants who may experience crises.
This practical module explores how Support Coordinators can build opportunities for Participant capacity building into their practice.
This module supports discussion around strategies Support Coordinators can use to manage the expectations of people with disability and their family in relation to NDIS eligibility, what the NDIS will and will not fund and plan review. It also discusses the challenge of avoiding burnout and building resilience int he Support Coordination team.
Melbourne, Gold Coast, Sydney, Newcastle, Adelaide, Darwin
Sally is our resident NDIS wonderwoman (also fondly known as our ‘pocket rocket’). Don't be disarmed by her humour, she packs a punch with her huge NDIS knowledge, intellect and energy. Sally has diverse experience across financial services, human services, B2B, B2C, for profit and for purpose industries around the world. Sally is especially passionate marketing products, services, spaces and experiences for people with a disability.
Sally is a dynamic trainer and presenter, a Certified Practicing Marketer and lecturer in Marketing at the University of Newcastle. She is a Director of the Centre for Universal Design and a past member of the NSW Disability Council. Sally was also the CEO of a disability service provider during the Hunter NDIS trial. And, she finished her Masters at Harvard (did we mention she’s dynamic?). One of Sally's three daughters, Nicky, who passed away in 2018, was an NDIS participant for four years. Sally translates her personal and professional experience into a deep understanding of the challenges and opportunities for business.
Evie is an all rounder, a content guru, an NDIS nerd and DSC pinch hitter. She holds both a Masters degree in Sustainable Development from HEC Paris and a Media Communications degree from the University of Melbourne. Evie has been at DSC since the start and is the engine room of our content driven marketing success. She is an outstanding writer, presenter and digital service developer.
Early in her career, Evie worked on cutting edge Human Centred Design service development strategies for Procter & Gamble in Kenya and Brazil. Evie is an expert in NDIS detail, working with organisations around Australia at all stages of the NDIS journey. She has been influential in building the sector's understanding of NDIS Support Coordination and is well known for her unique love of sharks and the NDIS Price Guide.
Caroline is one of the biggest NDIS nerds we’ve ever met (and we mean that as a compliment). The NDIA themselves have described her as a pioneer and we see why - her daughter, Siobhan was one of the first Australians to receive an NDIS Plan at the age of 13 and they went on to become the first family to self manage an NDIS Plan. Since then, Caroline has taken on a number of roles implementing the NDIS, including writing the original NDIS documentation and fact sheets on self-management, becoming a qualified NDIS Assistive Technology Mentor and founding planHELP, an organisation that supports families to get great outcomes from the NDIS through pre-planning support and support coordination.
She is passionate, creative and in possession of an incredible amount of NDIS experience and expertise – in short, all the qualities that make an outstanding Support Coordinator (and human).
9:30am - 3:30pm
$680 per person + GST
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bank transfer / invoice